Talent Pool Builder Privacy Policy

Last Updated: August 5th, 2021

Our privacy obligations

Talent Pool Builder and our affiliates and subsidiaries (collectively "Talent Pool Builder" or "We") respect your privacy and are committed to protecting it by complying with this policy.

Privacy laws in Canada generally define "personal information" as any information about an identifiable individual, which includes information that can be used on its own or with other information to identify, contact, or locate a single person. Personal information does not include business contact information, including your name, title, or business contact information.

Please read this policy carefully to understand our policies and practices for collecting, processing, and storing your information. If you do not agree with our policies and practices, your choice is not to use our website (accessible at https://www.talentpoolbuilder.com) or mobile applications (the "Platforms"). By accessing or using the Platforms, you indicate that you understand, accept, and consent to the practices described in this policy. This policy may change from time to time (see Changes to Our Privacy Policy). Your continued use of the Platforms after we make changes indicates that you accept and consent to those changes, so please check the policy periodically for updates. This Privacy Policy applies to https://www.talentpoolbuilder.com and its authorized sub-sites that expressly adopt, display or link back to this Privacy Policy.

The types of personal information we collect and hold

We collect personal information about our users in order to provide our products, services, and customer support. Our products, services, and customer support are provided through many platforms including but not limited to: websites, applications, email, and telephone. The specific platform and product, service, or support you interact with may affect the personal data we collect.

Not all information requested, collected, and processed by us is "Personal Information" as it does not identify you as a specific natural person. This will include majority of "User Generated Content" that you provide us with the intention of sharing with other users inside a transaction. Such "Non-Personal Information" is not covered by this privacy policy. However, as non-personal information may be used in aggregate or be linked with existing personal information; when in this form it will be treated as personal information. As such, this privacy policy will list both types of information for the sake of transparency.

In some situation users may provide us with personal information without us asking for it, or through means not intended for the collection of particular types of information. Whilst we may take reasonable steps to protect this data, the user will have bypassed our systems, processes, and control and thus the information provided will not be governed by this privacy policy.

In some situations, users may provide us personal information over platforms that are outside our control; for example through social media or forums. Whilst any information collected by us is governed by this Privacy Policy, the platform by which it was communicated will be governed by its own Privacy Policy.

The Platforms may include links to third-party websites, plug-ins, services, social networks, or applications (including mobile applications). Clicking on those links or enabling those connections may allow the third party to collect or share data about you. If you follow a link to a third-party website or engage a third-party plugin, please note that these third parties have their own privacy policies and we do not accept any responsibility or liability for these policies. We do not control these third-party websites, and we encourage you to read the privacy policy of every website you visit.

How we collect personal information

Information that you specifically give us

While you use our products and services you may be asked to provide certain types of personal information. This might happen through the Platforms, applications, online chat systems, telephone, paper forms, or in-person meetings.

We may request, collect, or process the following information:

  • Account Details - password
  • Contact Details - email address, phone number
  • Location Details - physical address, billing address, time zone
  • Financial Information - credit and debit card details, bank account details, wire transfer details, payment processor details, tax numbers
  • User Generated Content - resumes, cover letters

Information we collect as you use our service

We maintain records of the interactions we have with our users, including the products, services and customer support we have provided. This includes the interactions our users have with our platform such as when a user has viewed a page or clicked a button.

When we are contacted we may collect personal information that is intrinsic to the communication. For example, if we are contacted via email, we will collect the email address used.

We may collect or process the following (mostly non-personally identifiable information) information:

  • Metadata - IP address, computer and connection information, referring web page, standard web log information, language settings, time zone, etc.
  • Device Information - device identifier, device type, device plugins, hardware capabilities, etc...
  • Actions - pages viewed, buttons clicked, time spent viewing, search keywords, etc...
  • Any other information that can or will become available in the future.

How we use personal information

The information we request, collect, and process is primarily used to provide users with the product or service they have requested. More specifically, we may use your personal information for the following purposes:

  • to provide the service or product you have requested;
  • to provide technical or other support to you;
  • to answer enquiries about our services, or to respond to a complaint;
  • to promote our other programs, products or services which may be of interest to you (unless you have opted out from such communications);
  • to allow for debugging, testing and otherwise operate our platforms;
  • to conduct data analysis, research and otherwise build and improve our platforms;
  • to comply with legal and regulatory obligations;
  • if otherwise permitted or required by law; or
  • for other purposes with your consent, unless you withdraw your consent for these purposes.

The 'lawful processing' grounds on which we will use personal information about our users are (but are not limited to):

  • when a user has given consent;
  • when necessary for the performance of a contract to which the user is party;
  • processing is necessary for compliance with our legal obligations;
  • processing is necessary in order to protect the vital interests of our users or of another natural person;
  • processing is done in pursuing our legitimate interests, where these interests do not infringe on the rights of our users.

We may use anonymized information from time to time as we see fit. You may not have your information removed from this information as it no longer identifies you.

When we disclose personal information

We may transfer personal information that we collect or that you provide as described in this policy to contractors, service providers, and other third parties we use to support our business (such as analytics and search engine providers that assist us with website improvement and optimization).

We may process, store, and transfer your personal information in and to a foreign country, with different privacy laws that may or may not be as comprehensive as Canadian law. In these circumstances, the governments, courts, law enforcement, or regulatory agencies of that country may be able to obtain access to your personal information through the laws of the foreign country.

You are welcome to contact us to obtain further information about our policies regarding service providers outside of Canada.

By submitting your personal information or engaging with the Platforms, you consent to this transfer, storage, or processing.

Our third-party service providers include:

  • Cloud hosting, storage, networking and related providers
  • SMS providers
  • Payment and Banking providers
  • Marketing and analytics providers
  • Security providers
  • Chat providers
  • Email providers
  • Phone System providers
  • CRM providers
  • SaaS providers
  • Legal, mediation and arbitration providers
  • Other 3rd party providers that we may engage from time to time

Other disclosures and transfers

We may also disclose your personal information to third parties for the following purposes:

  • if necessary, to provide the service or product you have requested;
  • we receive court orders, subpoenas or other requests for information by law enforcement,
  • if we have reasonable grounds to believe that the information relates to a contravention of the laws of Canada, a province or a foreign jurisdiction that has been, is being or is about to be committed,
  • if otherwise permitted or required by law; or
  • for other purposes with your consent.

Accessing or correcting your personal information

It is important that the personal information we hold about you is accurate and current. Please keep us informed if your personal information changes. By law you have the right to request access to and to correct the personal information that we hold about you. You must keep this information up to date by logging into your account on our website or application.

We may request specific information from you to help us confirm your identity and your right to access, and to provide you with the personal information that we hold about you or make your requested changes. Applicable law may allow or require us to refuse to provide you with access to some or all of the personal information that we hold about you, or we may have destroyed, erased, or made your personal information anonymous in accordance with our record retention obligations and practices. If we cannot provide you with access to your personal information, we will inform you of the reasons why, subject to any legal or regulatory restrictions.

If you are concerned about our response or would like to correct the information provided, you may contact our Privacy Officer using the contact details under "To contact our Privacy Officer" below.

Data Security

The security of your personal information is very important to us. We use physical, electronic, and administrative measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure

The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of the Platforms, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

Unfortunately, the transmission of information via the Internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to the Platforms. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Platforms.

Data Retention

Except as otherwise permitted or required by applicable law or regulation, we will only retain your personal information for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. Under some circumstances we may anonymize your personal information so that it can no longer be associated with you. We reserve the right to use such anonymous and de-identified data for any legitimate business purpose without further notice to you or your consent.

Children under the age of 18

Our Platforms are not intended for children under 18 years of age. No one under age 18 may provide any personal information to or on the Platforms. We do not knowingly collect personal information from children under 18. If you are under 18, do not use or provide any information on the Platforms or on or through any of its features/register on the Platforms, make any purchases through the Platforms, use any of the interactive or public comment features of the Platforms, or provide any information about yourself to us, including your name, address, telephone number, email address, or any screen name or user name you may use. If we learn we have collected or received personal information from a child under 18 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 18, please contact our Privacy Officer using the contact details under "To contact our Privacy Officer" below.

Exercising your other rights

Direct marketing and profiling - Users can unsubscribe by following the link included at the bottom of each email.

Changes to our Privacy Policy

It is our policy to post any changes we make to our privacy policy on this page. If we make material changes to how we treat our users' personal information, we will notify you through a notice on the Platforms.

We include the date the privacy policy was last revised at the top of the page. You are responsible for ensuring we have an up-to-date, active, and deliverable email address for you, and for periodically visiting our Platforms and this privacy policy to check for any changes.

To contact our Privacy Officer

If you have an enquiry or a complaint about the way we handle your personal information, or to seek to exercise your privacy rights in relation to the personal information we hold about you, you may contact our Privacy Officer as follows:

Contact Us:
Go to the Contact page on our website at https://www.talentpoolbuilder.com/index.php?page=contact

By Mail:
Talent Pool Builder
Attn: Privacy Officer
7050 Telford Way Suite 100A
Mississauga ON L5S 1V7
Canada

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